How DANA and QRIS appear in records
Our Privacy Policy separates the information needed to maintain your account from payment references used to match a transaction. When you choose DANA, OVO, GoPay or QRIS, we may receive a reference, amount, status and time from the payment process; we do not ask for your
-
1
wallet password. Bank transfer and virtual account records can include the bank name, such as BCA, BRI, Mandiri or BNI, together with the reference you provide. We use these details to reconcile your request, investigate a missing status and keep an account history. Phone verification helps
-
2
us connect a request to the correct account before access is provided. Access and eligibility depends on local law, and this policy is read with any applicable local requirements. If a payment record is wrong, contact us through the account support path with the reference and
-
3
requested correction.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.